The actions and decisions of executives greatly impact the organisation’s success, workplace and stakeholder engagement levels, and customer value and satisfaction delivery.

 

In order to be operationally effective and efficient, organisations have created the Chief of Staff role, which supports executives in managing and monitoring the organisation’s strategic and day-to-day activities.

 

In recent times, the Chief of Staff role has been evolving into a critical and necessary role in many executive offices.  The Chief of Staff not only acts as the point of contact between C-Suite and other stakeholders, but also guides and oversees planning and execution of major strategic initiatives essential to the organisation’s success.

 

Leadership Development of the Chief of Staff is crucial, given growing responsibilities of the role in areas such as planning, organising, coordinating, managing critical projects and issues, and facilitating information that will support effective executive decision-making. At its core, a Chief of Staff is responsible for:

 

• strategic advice and counsel to the executive leader;

• day-to-day responsibilities for strategic projects and administrative tasks;

• creating and maintaining cross-departmental relationships, thus enabling leadership success;

• managing and coordinating critical functions of the executive office; and

• networking, interacting and negotiating with key stakeholders.

 

This program will develop the Chief of Staff’s management and leadership skills that enable the organisation’s leaders to plan, organise, lead, and control the range of functions in their department and area of responsibility. Participants will develop their ability to provide strategic value to executives and key leaders of the organisation.